Acceptable Use Policy | Inbox Insignia

1. Purpose

This Acceptable Use Policy ("AUP") defines permitted and prohibited uses of the Inbox Insignia platform. It supplements our Terms of Service. Violation may result in suspension or termination.

2. Permitted Use

You may:

Monitor domains you own or are explicitly authorized to manage
Use the API within your plan's documented rate limits
Export your own workspace data in supported formats
Invite team members to collaborate within your workspaces
Configure alerts and integrations for your monitored domains
Use compliance reports for internal or client-facing purposes

3. Prohibited Conduct

You must NOT:

Add or monitor domains without ownership or written authorization from the domain owner
Attempt to access, view, or modify other users' or workspaces' data
Circumvent or attempt to bypass security measures, Row Level Security policies, or rate limits
Reverse engineer, decompile, or disassemble any part of the platform
Scrape, crawl, or use automated means to extract data beyond the documented API
Use the service to facilitate illegal activities including but not limited to phishing, spam, or domain hijacking
Send spam, malware, or abusive content through any platform integrations (email alerts, webhooks)
Resell, sublicense, or provide access to the service to third parties without written authorization
Interfere with or disrupt the service, servers, or networks connected to the service
Impersonate any person or entity, or misrepresent your affiliation
Use the service to generate, store, or transmit content that is unlawful, harmful, or objectionable
Introduce viruses, trojans, worms, or other malicious code

4. Resource Limits

Usage is subject to plan-tier limits:

Domain limits: Starter (3), Growth (25), Agency (100), with higher tiers by contract
API rate limits vary by plan (see API documentation)
Scan frequency: automated weekly scans on Starter, daily scans on Growth and above, plus on-demand scans within plan limits
Export requests subject to reasonable use
Exceeding limits may result in temporary throttling

5. Enforcement

We take a graduated approach:

First violation (minor): written warning via email with required corrective action
Repeated or serious violations: temporary suspension of account access
Severe or ongoing violations: permanent termination of account
We reserve the right to immediately suspend accounts for violations that pose security risks or legal liability
Appeal process: email abuse@inboxinsignia.com within 14 days of enforcement action

6. Reporting Violations

If you become aware of any violation of this AUP, please report it to abuse@inboxinsignia.com. Include relevant details and evidence. We investigate all reports and maintain confidentiality.

2. Permitted Use

You may:

Monitor domains you own or are explicitly authorized to manage

Use the API within your plan's documented rate limits

Export your own workspace data in supported formats

Invite team members to collaborate within your workspaces

Configure alerts and integrations for your monitored domains

Use compliance reports for internal or client-facing purposes

3. Prohibited Conduct

You must NOT:

Add or monitor domains without ownership or written authorization from the domain owner

Attempt to access, view, or modify other users' or workspaces' data

Circumvent or attempt to bypass security measures, Row Level Security policies, or rate limits

Reverse engineer, decompile, or disassemble any part of the platform

Scrape, crawl, or use automated means to extract data beyond the documented API

Use the service to facilitate illegal activities including but not limited to phishing, spam, or domain hijacking

Send spam, malware, or abusive content through any platform integrations (email alerts, webhooks)

Resell, sublicense, or provide access to the service to third parties without written authorization

Interfere with or disrupt the service, servers, or networks connected to the service

Impersonate any person or entity, or misrepresent your affiliation

Use the service to generate, store, or transmit content that is unlawful, harmful, or objectionable

Introduce viruses, trojans, worms, or other malicious code

4. Resource Limits

Usage is subject to plan-tier limits:

Domain limits: Starter (3), Growth (25), Agency (100), with higher tiers by contract

API rate limits vary by plan (see API documentation)

Scan frequency: automated weekly scans on Starter, daily scans on Growth and above, plus on-demand scans within plan limits

Export requests subject to reasonable use

Exceeding limits may result in temporary throttling

5. Enforcement

We take a graduated approach:

First violation (minor): written warning via email with required corrective action

Repeated or serious violations: temporary suspension of account access

Severe or ongoing violations: permanent termination of account

We reserve the right to immediately suspend accounts for violations that pose security risks or legal liability

Appeal process: email abuse@inboxinsignia.com within 14 days of enforcement action